Booking Terms & Conditions

This page (together with our Website Terms of Use) tells you information about us and the legal terms and conditions ("Terms") on which we sell any hard copy publications ("Publications"), subscriptions for membership to INSOL Europe ("Subscriptions") and places at our events ("Events") (together, the "Products") listed on our website ("our site") to you. 

These Terms will apply to any contract between you and us for the sale of Products to you ("Contract"). Please read these Terms carefully, and make sure that you understand them, before ordering any Products from our site.  Please note that before placing an order you will be asked to agree to these Terms. If you refuse to accept these Terms, you will not be able to order any Products from our site.

You should print a copy of these Terms or save them to your computer for future reference.

We amend these Terms from time to time as set out in clause 4. Every time you wish to order Products, please check these Terms to ensure you understand the terms which will apply at that time. These Terms were most recently updated on 20 August 2014.

These Terms, and any Contract between you and us, are only in the English language.

1.1 is a site operated by INSOL Europe ("we", "us").  We are an unincorporated association registered in France under reference number 64977 and have our registered office at 106 rue La Boétie, 75008 Paris.  Our main trading address is PO Box 7149, Clifton, Nottingham NG11 6WD. We are a French not-for-profit organisation and as such are not registered for VAT.
1.2    Contacting us:
1.2.1    To cancel a Contract in accordance with clause 5, you just need to let us know that you have decided to cancel. You can e-mail us at or contact our Customer Services team by telephone on +44 (0) 7979 797008. If you are e-mailing us or writing to us please include details of your order to help us to identify it. If you send us your cancellation notice by e-mail or by post, then your cancellation is effective from the date you send us the e-mail or post the letter to us.
1.2.2    If you wish to contact us for any other reason, including because you have any complaints, you can contact us by telephoning our customer service team at +44 (0) 7979 797008 or by e-mailing us at
1.2.3    If we have to contact you or give you notice in writing, we will do so by e-mail or by pre-paid post to the address you provide to us in your order.

2.1    Your use of our site is governed by our Terms of website use. Please take the time to read these, as they include important terms which apply to you.
2.2    You may only purchase Products from our site if you are at least 18 years old.

3.1    Our ordering pages will guide you through the steps you need to take to place an order with us. Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each page of the order process.
3.2    After you place an order, you will receive an e-mail from us acknowledging that we have received your order.  However, please note that this does not mean that your order has been accepted.  Our acceptance of your order will take place as described in clause 3.3.
3.3    We will confirm our acceptance to you by sending you an e-mail [that confirms that either the Publications have been dispatched or your place at an Event has been reserved, as applicable] ("Dispatch Confirmation").  The Contract between us will only be formed when we send you the Dispatch Confirmation.
3.4    If we are unable to supply you with a Product, for example because that Product is not in stock or no longer available or because we cannot meet your requested delivery date or because of an error in the price on our site as referred to in clause 9, we will inform you of this by e-mail and we will not process your order. If you have already paid for the Products, we will refund you the full amount including any delivery costs charged as soon as possible.

4.1    We amend these Terms from time to time. Please look at the top of this page to see when these Terms were last updated and which Terms were changed.
4.2    Every time you order Products from us, the Terms in force at the time of your order will apply to the Contract between you and us.
4.3    We may revise these Terms as they apply to your order from time to time to reflect changes in relevant laws and regulatory requirements.
4.4    If we have to revise these Terms as they apply to your order, we will contact you to give you reasonable advance notice of the changes and let you know how to cancel the Contract if you are not happy with the changes. You may cancel either in respect of all the affected Products or just the Products you are yet to receive. If you opt to cancel, you will have to return (at our cost) any relevant Products you have already received and we will arrange a full refund of the price you have paid, including any delivery charges.

This clause 5 only applies in relation to Contracts for Publications.
5.1    You may cancel a Contract during the period set out below in clause 5.3. This means that during the relevant period if you change your mind or decide for any other reason that you do not want to receive or keep a Publication, you can notify us of your decision to cancel the Contract and receive a refund. Advice about your legal right to cancel the Contract is available from your local Citizens' Advice Bureau or Trading Standards office.
5.2    However, this cancellation right does not apply in the case of Events or Subscriptions. 
5.3    Your right to cancel a Contract starts from the date of the Dispatch Confirmation (the date on which we e-mail you to confirm our acceptance of your order), which is when the Contract between us is formed. Your deadline for cancelling the Contract depends on what you have ordered and how it is delivered, as set out in the table below:
Your Contract  End of the cancellation period
Your Contract is for a single Publication (which is not delivered in instalments on separate days). The end date is the end of 14 days after the day on which you receive the Publication.

Example: if we provide you with a Dispatch Confirmation on 1 January and you receive the Publication on 10 January you may cancel at any time between 1 January and the end of the day on 24 January.
Your Contract is for either of the following:
  • one Publication which is delivered in instalments on separate days.
  • multiple Publications which are delivered on separate days.
The end date is 14 days after the day on which you receive the last instalment of the Publication or the last of the separate Publications ordered.

Example:  if we provide you with a Dispatch Confirmation on 1 January and you receive the first instalment of your Publication or the first of your separate Publications on 10 January and the last instalment or last separate Publication on 15 January you may cancel in respect of all instalments and any or all of the separate Publications at any time between 1 January and the end of the day on 29 January.
Your Contract is for the regular delivery of a Publication over a set period. The end date is 14 days after the day on which you receive the first delivery of the Publications.

Example: if we provide you with a Dispatch Confirmation on 1 January in respect of Publications to be delivered at regular intervals over a year and you receive the first delivery of your Publication on 10 January, you may cancel at any time between 1 January and the end of the day on 24 January. 24 January is the last day of the cancellation period in respect of all Publications to arrive during the year. 

5.4    To cancel a Contract, you just need to let us know that you have decided to cancel. Please see clause 1.2 for details on how to do this.
5.5    If you cancel your Contract we will:
5.5.1    refund you the price you paid for the Publications. However, please note we are permitted by law to reduce your refund to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop;
5.5.2    refund any delivery costs you have paid, although, as permitted by law, the maximum refund will be the costs of delivery by the least expensive delivery method we offer (provided that this is a common and generally acceptable method). For example, if we offer delivery of a Publication within 3-5 days at one cost but you choose to have the Publication delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option; and
5.5.3    make any refunds due to you as soon as possible and in any event within the deadlines indicated below:    if you have received the Publication and we have not offered to collect it from you: 14 days after the day on which we receive the Publication back from you or, if earlier, the day on which you provide us with evidence that you have sent the Publication back to us. For information about how to return a Publication to us, see clause 5.8; or    if you have not received the Publication or you have received it and we have offered to collect it from you: 14 days after you inform us of your decision to cancel the Contract.
5.6    If you have returned the Publications to us under this clause 5 because they are faulty or mis-described, we will refund the price of the Publications in full, together with any applicable delivery charges, and any reasonable costs you incur in returning the item to us.
5.7    We will refund you on the credit card or debit card used by you to pay.
5.8    If a Publication has been delivered to you before you decide to cancel your Contract:
5.8.1    then you must send it back to us without undue delay and in any event not later than 14 days after the day on which you let us know that you wish to cancel the Contract. Please see our Contact Us page  for our returns address;
5.8.2    unless the Publication is faulty or not as described (in this case, see clause 5.6), you will be responsible for the cost of returning the Publications to us. If the Publication is one which cannot be returned by post, we estimate that if you use the carrier which delivered the Publication to you, these costs should not exceed the sums we charged you for delivery.
5.9    You have legal rights in relation to Publications that are faulty or not as described. These legal rights are not affected by your right of return and refund in this clause 5 or anything else in these Terms. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.

6.1    If you have booked a place to attend an Event through our site but later change your mind then you may cancel our registration for that event up to one month before the date the Event is due to take place and we will refund you, in full, for the amount you paid for that Event registration. After this point, you will not be entitled for a refund, but may transfer your registration to another individual within your organisation provided that you notify us of the transfer.
6.2    New applicants for Subscriptions may change their mind at any point follow submission of a Subscription application but before we have approved the Subscription. This approval process usually takes 10 days. We will not issue any invoice in respect of any Subscriptions which are cancelled before they are approved. Existing Subscription holders may cancel their Subscription at any time; however they will not be refunded any fees paid.

7.1    We will contact you with an estimated delivery date. Occasionally our delivery to you may be affected by an Event Outside Our Control. See clause 12 for our responsibilities when this happens.
7.2    Delivery of an Order shall be completed when we deliver the Publications to the address you gave us, and the Products will be your property and responsibility from that time.
7.3    If we miss the delivery date, we will provide you with an amended delivery date and, if we do not meet the new delivery date, you may cancel the Order.
7.4    If you do choose to cancel your Order for late delivery under clause 7.3, you can do so for just some of the Publications or all of them, unless splitting them up would significantly reduce their value. If the Publications have been delivered to you, you will have to return them to us or allow us to collect them, and we will pay the costs of this. After you cancel your Order we will refund any sums you have paid to us for the cancelled Publications and their delivery.

8.1    We are able to deliver to certain international destinations and we will only process orders to destinations which we are able to deliver ("International Delivery Destinations").  However, there are restrictions on some Products for certain International Delivery Destinations.
8.2    If you order Products from our site for delivery to one of the International Delivery Destinations, your order may be subject to import duties and taxes which are applied when the delivery reaches that destination.  Please note that we have no control over these charges and we cannot predict the value of such charges.  
8.3    You will be responsible for payment of any import duties and taxes. Please contact your local customs office for further information before placing your order.
8.4    You must comply with all applicable laws and regulations of the country for which the Products are destined.  We will not be liable or responsible if you break any such law.

9.1    The prices of the Products will be as quoted on our site at the time you submit your order. We take all reasonable care to ensure that the prices of Products are correct at the time when the relevant information was entered onto the system. However please see clause 9.5 for what happens if we discover an error in the price of Product(s) you ordered.
9.2    Prices for our Products may change from time to time, but changes will not affect any order you have already placed.
9.3    The price of a Product includes VAT (where applicable) at the applicable current rate chargeable in the UK for the time being. However, if the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the Products in full before the change in VAT takes effect.
9.4    The price of a Product does not include delivery charges. Our delivery charges are as advised to you during the check-out process, before you confirm your order.
9.5    Our site contains a large number of Products. It is always possible that, despite our reasonable efforts, some of the Products on our site may be incorrectly priced. If we discover an error in the price of the Products you have ordered we will contact you to inform you of this error and we will give you the option of continuing to purchase the Product at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing. Please note that if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mispricing, we do not have to provide the Products to you at the incorrect (lower) price.

10.    HOW TO PAY
10.1    You can only pay for Products using bank transfer, cheque or a debit card or credit card. We accept the following cards: Mastercard and Visa.
10.2    Payment for the Products and all applicable delivery charges is in advance. We will not charge your debit card or credit card until we dispatch your order.

11.1    If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence[, but we are not responsible for any loss or damage that is not foreseeable]. Loss or damage is foreseeable if it is an obvious consequence of our breach or if it was contemplated by you and us at the time we entered into this contract.
11.2    We do not in any way exclude or limit our liability for:
11.2.1    death or personal injury caused by our negligence;
11.2.2    fraud or fraudulent misrepresentation;
11.2.3    any breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession);
11.2.4    any breach of the terms implied by section 13 to 15 of the Sale of Goods Act 1979 (description, satisfactory quality, fitness for purpose and samples); and
11.2.5     defective products under the Consumer Protection Act 1987.

12.1    We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control. An Event Outside Our Control is defined below in clause 12.2.  
12.2    An "Event Outside Our Control" means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks [or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.
12.3    If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract:
12.3.1    we will contact you as soon as reasonably possible to notify you; and
12.3.2    our obligations under a Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Products to you, we will arrange a new delivery date with you after the Event Outside Our Control is over.
12.4    You may cancel a Contract affected by an Event Outside Our Control which has continued for more than 30 days. To cancel please contact us. If you opt to cancel, you will have to return (at our cost) any relevant Products you have already received and we will refund the price you have paid, including any delivery charges.

13.1    When we refer, in these Terms, to "in writing", this will include e-mail.
13.2    You may contact us as described in clause 1.2.

14.1    We may transfer our rights and obligations under a Contract to another organisation, but this will not affect your rights or our obligations under these Terms.
14.2    You may only transfer your rights or your obligations under these Terms to another person if we agree in writing.
14.3    This Contract is between you and us. No other person shall have any rights to enforce any of its terms, whether under the Contracts (Rights of Third Parties) Act 1999 or otherwise.
14.4    Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
14.5    If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.
14.6    These Terms are governed by English law. This means a Contract for the purchase of Products through our site and any dispute or claim arising out of or in connection with it will be governed by English law. You and we both agree to that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland.